Terms & Conditions
Refunds Policy
All tickets bought from The Edinburgh Tour Box (Local Eyes Tours), either online, through a third party or at our ticket office are non-refundable. Only in exceptional circumstances will we consider issuing a refund, for example if a tour is cancelled. To claim a refund, you must contact The Edinburgh Tour Box (Local Eyes Tours) with a full explanation and the details of the tour which you wish to be reimbursed for, The Edinburgh Tour Box (Local Eyes Tours) will consider each case on an individual basis.
Privacy
The Edinburgh Tour Box (Local Eyes Tours) will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes. For more information please consult our privacy policy.
Health and Safety
Our guides are very experienced in looking after each one of our visitors and are required to warn you of any possible risks. All tour participants are responsible for their own safety and well-being throughout each tour. We ask that you pay attention when crossing roads or moving over uneven ground and that you do so with your own personal safety in mind. Any children (under 16 years old) must be accompanied by an adult.
Changes to a Tour
The Edinburgh Tour Box (Local Eyes Tours) reserves the right to make necessary changes to any tour, or part of a tour, should circumstances beyond our control dictate. We will contact you if there are any major changes to a tour and will offer you the option of either switching to another date or tour, or of receiving a full refund. In the event of any last minute changes, such as through road closures, we will let you know at the start of the tour.
Bad Weather
Our tours take place irrespective of weather conditions. We go rain, shine and especially thick, thick, fog and snow. Please ensure that every member of your party is aware of this and ask them to dress according to the weather forecast. Bad weather alone does not constitute an appropriate reason for your cancelling a tour.
Disruptive Behaviour
The Edinburgh Tour Box (Local Eyes Tours) reserves the right to refuse participation in a tour to anyone who is under the influence of alcohol or drugs. Anyone whose behaviour is disruptive or is spoiling the enjoyment of a tour for other tour participants will be asked to leave the tour. No refunds will be given should this happen.
Marketing & Promotion
It is illegal to use any of our photos, logos or other promotional material without the prior permission from The Edinburgh Tour Box (Local Eyes Tours). We will take strong legal action to anyone that uses material without prior consent.